Privacy Policy – Natures Way IBCLC

Who we are

Natures Way IBCLC provides infant feeding education and support.

Data Controller: Jas Malhi
Business name: Natures Way IBCLC
Location: Rugby, United Kingdom
Email: feeding@natureswayibclc.co.uk

What personal data we collect

We may collect and process the following information:

• Name
• Email address
• Phone number
• Appointment and enquiry details
• Information you choose to share about yourself and your baby for infant feeding support
• Website usage data (such as IP address, browser type, pages visited)

Health-related information is only collected when you voluntarily provide it for the purpose of receiving feeding support.

How we collect your data

Your data may be collected when you:

• Contact us via email or contact form
• Book or enquire about an appointment
• Use our website
• Communicate with us before, during or after a consultation

Why we use your data

We use your personal data to:

• Respond to enquiries
• Provide feeding support
• Arrange appointments and follow-up
• Maintain appropriate records
• Improve our website and services
• Meet legal, insurance or accounting obligations

Lawful basis for processing

Under UK GDPR, we process your data on the following lawful bases:

• Contract: to provide services you request
• Legitimate interests: to respond to enquiries and run our business
• Consent: where required, particularly for health information
• Legal obligation: where applicable

Special category (health) data is processed only when necessary to provide the support you request and with appropriate safeguards.

How we store and protect your data

We take reasonable steps to keep your information secure, including:

• Secure email systems
• Password-protected devices
• Limited access to personal data

Your information is only kept for as long as necessary for the purpose it was collected.

Sharing your data

We do not sell your personal data.

We may share limited data with trusted providers where necessary, such as:

• Website hosting 
• Email or booking systems
• Payment providers (if applicable)
• Professional advisers (e.g. accountant or insurer)

All third parties are required to handle your data securely and lawfully.

Your rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

This website may use cookies to ensure it functions correctly and to improve user experience.
Non-essential cookies will only be used with your consent where required.

Children’s data

We only process information about babies and children when provided by a parent or legal guardian for the purpose of feeding support.

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be available on this website.